Unfortunately, 2019 was more than turbulent!
I had to deal with a lot of problems: accidents and illness, a few organizational issues, defective machines … and finally a water damage in the studio!
After just a few problems were cleared out of the way and I was hoping that we can really get started again at the end of the year (there are some collection sets in the pipeline, as well as the current custom projects), the studio was completely under water! It is not only heartbreaking to see that all the heavy work we have just finished has been destroyed in one fell swoop. The workflow is now severely disrupted.
Unfortunately, the damage is greater than expected and we have to let the floor dry completely, then exchange it afterwards. However, this will cause a rat tail of work and we will be forced to stay closed by the end of the year – assuming we can finally get a feedback from the insurance company and start the renovation. So please keep your fingers crossed for us!
Please expect that the waiting time for custom projects unfortunately extend further. The production for the shop is stopped, as well, and can only be proceeded after we are back in the studio.
Already during the year, I had radically changed our work processes in order to be even more organized and improve the service for you in the future:
The time management has unfortunately always been very tight: One custom project was made after the other without a breather. But there have always been factors that have interrupted the schedule, e.g. sickness and accidents, delivery difficulties of material, measurement errors from customers or much larger projects or changes than previously stated, and much more. Every single project is worked out from scratch for you – from the idea, the pattern, the material search, to the finished product: That too takes time!
Individual productions will therefore be planned in future with more buffers to each other or fewer projects per month. But this has the consequence that waiting times extend significantly. However, we can better catch future failures and concentrate more on the individual production, so that you get a perfect garment that you can look forward to.
Please also consider: A place at the waiting list is mutually always non-binding, ie. It only becomes concrete when we start with your project. Unfortunately, the waiting in the large number of inquiries, which are processed quite fair in succession, can not be solved otherwise. You will always be informed transparently on the website, but also on the social channels, and you can always contact us via email if you have any questions.
In the past, I have scheduled at least one full day each week to answer your mails and messages. However, as the priority is clearly based on the current projects, this day will in future only be reserved for them. New inquiries will be max. answered once or twice a month, depending on how much time is left. Unfortunately, this can not be solved any other way because of the current workload. But do not worry: Nobody will be forgotten!
There will be no price categories in the future any more. Custom-made products remain an exclusive service, but of course continue to be on budget requests and concepts are developed according to your means. Unfortunately, the past has shown that we spent a lot more time on small or low-budget projects than was eventually rewarded. Therefore, there is now a budget minimum that we can not go below, to continue to exist for you at all. But that also means that we strive for consistent quality and detail in all custom-made products. For basic clothing and the small purse, we continue to focus on the shop. Since you can look forward to a lot new pieces in the future!
Although I already have completely developed new collection lines, the year has made it difficult to finde time for the production. In the future, if possible, I will schedule one day a week to work on new products. In other words, prototypes will be created, new articles developed, the shop expanded and photoshootings organized. We also try to shorten the delivery times and hopefully can hire more sewing fairies.
I will stay with you anyway! I have learned from the difficulties of this year and am constantly trying to improve. I´m going to start 2020 definitely with new creative power and many great plans for you.
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